Shipping Information

1. Processing

Accepted orders are normally processed within 1–3 business days after payment, verification and supplier availability confirmation. Weekends and public holidays are excluded. High-value, pre-owned, independently sourced, personalized, fine-jewelry and watch orders may require additional review or handling time.

2. Delivery Destinations and Services

Available delivery services are determined by the destination, product, value, origin, carrier and customs restrictions. The options, charges and estimated delivery dates available for your order will be displayed at checkout. We may decline delivery to freight forwarders, hotels, post-office boxes, reshippers or addresses associated with heightened fraud or loss risk.

3. Delivery Estimates

Orders are typically processed within 1–3 business days after payment and verification. After dispatch, estimated DHL delivery to the United States and Canada is 20–35 business days. These are estimates rather than guaranteed delivery dates and may be affected by customs review, remote destinations, security checks, carrier disruption, weather or other events beyond our reasonable control.

Please note that delivery times are estimates only and are calculated from the date the order is shipped, not from the date the order is placed.

Actual delivery time may vary depending on the destination country or region, customs clearance, carrier availability, weather conditions, logistics delays, public holidays, or other circumstances beyond our control.

4. Split Shipments

An order may be divided into multiple parcels because items are sourced or stored in different locations. Each parcel may have a separate charge, tracking number, customs entry and arrival date, as disclosed at checkout or in dispatch communications.

5. Tracking

We currently use DHL for deliveries to the United States and Canada. We will provide the DHL tracking number after dispatch when available. Tracking events can take time to update. A delivered scan may reflect delivery to a reception desk, parcel room or other location accepted by the customer or DHL, subject to the signature requirements below.

6. Signature and Secure Delivery

Orders with a total value of US$800 or more require a signature upon delivery and may also require identification or a one-time passcode. These orders are not eligible for signature release, unattended delivery or delivery to a locker or alternative unattended location. For orders below US$800, a customer-authorized release or redirection may shift responsibility for loss to the customer to the extent permitted by law.

7. Address Accuracy and Changes

You must provide a complete and secure delivery address. Contact us immediately if you identify an error. Changes are not guaranteed and may require cancellation, identity verification or a new order. Costs caused by an incorrect address, failed delivery or refusal may be deducted from a refund where lawful.

8. Customs and Importer Responsibilities

International shipments may require the recipient's full legal name, tax identification number, proof of identity, product-use information or other customs documents. You authorize Aviorène and its carriers or brokers to submit information necessary to import, export, return or reclaim duties for the shipment, subject to the Privacy Policy. Products containing exotic skins, precious materials, batteries, alcohol-based fragrance or other regulated components may be restricted. We may cancel an order or request additional documentation if delivery is not legally or operationally available.

9. Inspection on Arrival

Inspect the parcel before discarding packaging. For visible damage, shortage, tampering or an incorrect item, photograph the outer box, shipping label, internal packaging and product and contact help@aviorene.com within 48 hours. Prompt notice assists carrier claims, but does not limit rights that cannot legally be waived.

10. Lost or Stolen Packages

Report a missing package promptly after reviewing the tracking and checking the delivery location, household members, reception or parcel room. We may open a carrier investigation and request a signed declaration, identification, security footage or police report for a high-value claim. Refund or replacement decisions will consider the investigation, delivery evidence, chosen delivery options and applicable law.

11. Returned-to-Sender and Refused Shipments

If a parcel is returned because of an incorrect address, missed delivery, refusal, missing customs documentation or another reason attributable to the recipient, we may deduct actual outbound, return, storage, brokerage and handling costs from any refund to the extent permitted by law. Personalized or Final Sale items may not be refundable.

12. Risk of Loss and Title

Risk of loss remains with Aviorène until the item is delivered to you or a person or location you designate, except to the extent applicable law or a delivery option selected by you provides otherwise. Title transfers as stated in the Terms & Conditions.