Authenticity Guarantee

1. Our Authenticity Commitment

We source products through suppliers and retail channels selected for their reputation, traceability, and experience with luxury goods. We may review supplier records, product identifiers, construction, materials, hardware, labeling, and packaging as part of our quality-control process.

Our process is risk-based and may differ by product category, brand, supplier, value and whether the item is new or pre-owned. For selected products, we may also use independent specialists or technology-assisted authentication services.

2. What "Authentic" Means

An authentic product is a genuine item made by, for or under authorization of the named brand. Authenticity is separate from whether Aviorène is an authorized dealer. Genuine products may lawfully enter the market through different retail or distribution channels and may have region-specific packaging, labeling, warranty coverage or product codes.

3. Original Packaging and Documents

• When the brand or supplier provides a box, dust bag, garment bag, case, care booklet, authenticity card, spare parts or similar accessory, we will normally include it if it is in suitable condition and safe to ship.
• Not every brand issues authenticity cards, and the absence of a card does not by itself mean that an item is not authentic.
• Brand shopping bags, gift packaging, ribbons, paper receipts and supplier invoices are not guaranteed unless specifically stated on the product page.
• Packaging may show storage, handling or transit marks. Packaging is considered part of the return only when it was supplied with the product.

4. Product Identifiers and Supplier Records

Serial numbers, date codes, RFID tags, certificates and other identifiers vary by brand and product. We do not promise that every item will contain a particular identifier. We do not intentionally remove or alter brand identifiers. To protect commercial relationships, prevent fraud and comply with privacy obligations, supplier invoices or sourcing records may be redacted or may not be provided to customers.

5. If You Have an Authenticity Concern

• Stop using or altering the item and keep all packaging, tags, seals, and documents.
• Email help@aviorene.com with your order number, detailed photographs, and the reason for your concern.
• Allow us to arrange inspection, request additional images or documentation, or require the item to be returned using our instructions.
• Do not send the item to an unapproved address or remove security tags while the review is open.

If, after a reasonable review, we determine that an item sold by Aviorène is not authentic, we will provide a full refund of the purchase price and any original shipping charge paid to Aviorène, and we will cover reasonable authorized return costs. This remedy does not limit any non-waivable rights available under applicable law.

6. Customer Promise

In addition to authenticity, our customer promise is to provide clear product information, careful packaging, support with delivery, and a fair review of eligible returns and product concerns. If we make a mistake, we will work to correct it.

Email: help@aviorene.com