We are here to help you shop with confidence.

Whether you have a question about an order, delivery, returns, or furniture care, our customer care team will get back to you as soon as possible.

Send Us a Message

Fill out the form below and our team will reply by email.

For questions about delivery, returns, refunds, or product care, please provide as much detail as possible so we can assist you quickly.

Customer Care

Email: help@aviorene.com

For an existing order, include your order number and the email address used at checkout. For a product question, include the product link, size or color and destination country.

Typical response time

We normally reply within 1–2 business days. Complex authenticity, carrier, customs, payment or privacy matters may require additional review. Messages received on weekends or public holidays are handled on the next business day.

What to include

Order questions Order number, tracking number, delivery address and a concise description.
Damage or incorrect item. Photographs of the outer parcel, shipping label, inner packaging, item, tags and affected area.
Return request. Order number, item, reason and confirmation that all tags and packaging remain.
Privacy request. Use the subject “Privacy Request” and identify the right or information involved. Do not send sensitive identity documents unless requested securely.
Accessibility feedback. Use the subject “Accessibility” and identify the page, feature and assistive technology.

Returns