Product Care, Packaging, Size & Condition
What to expect from luxury goods and how to protect them.
Last Updated · July 20, 2026
Table of Content
1. Product Images and Color
We aim to display products accurately, but screen settings, lighting, image processing, and natural material variation can affect color and texture. Images may include styling items not included in the sale. Review the written product description and "what is included" details.
2. Natural and Handmade Variation
Leather grain, exotic-skin scale pattern, wood, stone, pearl, horn, hand-dyeing, embroidery and artisanal finishes may vary. Minor differences, veining, patina, texture, color concentration, stitching or tool marks can be characteristics of the material or production method rather than defects.
3. Boutique Handling
New luxury goods may have been handled for photography, inspection, display, storage or customer fitting before sale. Unless the product page discloses otherwise, they should remain unused and meet our quality standards, but packaging or protective films may show minor handling.
4. Pre-owned and Archival Condition
| Condition label | General meaning |
|---|---|
| Unworn with tags | Previously owned or archived but not used; original product tags remain attached. Storage signs may exist. |
| Unworn | Previously owned or archived but not used; original retail tags may be absent. |
| Excellent | Minimal signs of use; structure and finish remain close to original condition. |
| Very Good | Light, visible signs of careful use that do not materially impair function. |
| Good | Noticeable wear, patina, scratches, fading or repair consistent with age and disclosed photographs. |
5. Measurements and Size
Designer sizing is not standardized. Size conversions are approximate, and fit depends on cut, material, season and personal preference. Measurements may differ slightly because of method and construction. A recommendation from Customer Care is informational and does not guarantee fit.
6. Jewelry and Watches
Carat weight, gemstone color, clarity, dimensions, metal weight and watch measurements may be approximate unless a certificate states otherwise. Natural gemstones can vary. Water-resistance ratings depend on proper maintenance and are not a guarantee against water damage. Vintage watches may not meet their original water-resistance specification.
Do not resize, engrave, remove watch links, register, activate or service an item until you have decided to keep it. Return all removed links and parts if a return is expressly allowed.
7. Packaging
We use protective outer packaging suitable for delivery. Original brand boxes, dust bags, garment bags, cases, care materials, spare parts and cards are included when supplied and suitable. The exact presentation may vary by brand, region, product, season and supplier. Brand shopping bags and retail gift wrapping are not guaranteed.
8. Care
- Follow the brand's care label and instructions. Use a qualified specialist for cleaning, repair, tailoring, jewelry, watch or leather services.
- Protect leather and textiles from water, heat, direct sunlight, cosmetics, perfume, oils, adhesive and color transfer.
- Store handbags upright or in their dust bags without overfilling; do not use plastic for long-term storage where moisture may accumulate.
- Store jewelry separately and avoid chemicals, impact and moisture. Keep watch crowns secured and service mechanical pieces as recommended.
- Aviorène is not responsible for damage caused by misuse, unauthorized repair, improper care, storage, cleaning or ordinary wear.
9. Manufacturer Warranty
A manufacturer warranty is included only when stated or supplied with the item, and coverage may vary by country, seller channel and original purchase date. Aviorène does not extend or replace a manufacturer warranty unless required by law or expressly promised in writing. Your rights against Aviorène for defects are governed by applicable law and our policies.
PERSONAL ASSISTANCE
Questions about condition or packaging?
Our Customer Care team can help clarify what is included, how items are described, and how to care for them after delivery.