Returns & Exchanges

We want you to feel confident when shopping with Aviorène. Please review our return and refund guidelines below before starting a return request. This policy applies to all orders placed through our website www.aviorenne.com.

By placing an order on our website, you acknowledge that you have read, understood, and agree to be bound by this Returns & Exchanges Policy.

We accept return requests within 30 days of delivery. To be eligible for a return, items must be in their original condition — unused, unwashed, unworn, and with all tags and packaging intact. Items that show signs of use, wear, washing, or alteration will not be accepted for return.

We accept exchange requests within 15 days of delivery. Exchanges are subject to product availability. If the desired replacement item is unavailable, we will offer a refund or store credit instead.

The following items are not eligible for return or exchange:

• Custom or personalized items — Items that have been customized, engraved, or made-to-order are considered final sale.
• Items on clearance or final sale — Products marked as clearance, final sale, or sold at a discounted closeout price cannot be returned.
• Items damaged due to customer misuse — Products that have been damaged, stained, or altered by the customer after delivery.

To initiate a return or exchange, please follow these steps:

1. Contact our customer service team at help@aviorene.com within the applicable return or exchange window. Please include your order number and the reason for your return.
2. Our team will review your request and, upon approval, provide you with a Return Merchandise Authorization (RMA) number and detailed return instructions.
3. Pack the item(s) securely in their original packaging if possible. Ensure all accessories, tags, and documentation are included.
4. Affix the provided shipping label or arrange shipment to our designated return address (see Section 5 below). Write the RMA number clearly on the outside of the package.

All approved returns must be shipped to the following address:

Please ensure that the RMA number is clearly marked on the outer packaging. Packages without a valid RMA number may be refused or significantly delayed in processing.

If the return is caused by the consumer, the consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason. In such cases, Aviorène will cover the return shipping costs.

Consumers may select their preferred courier or shipping carrier for return shipments. We recommend using a trackable shipping service and retaining proof of shipment, as we cannot be held responsible for items lost in transit.

Upon receiving your returned item, our team will inspect it to ensure it meets our return conditions. Inspection typically takes 3–5 business days after the package arrives at our facility.

If the item passes inspection:

• Returns will be processed as a refund to your original payment method or as store credit, per your preference.
• Exchanges will be shipped once the returned item has been approved and the replacement is in stock.

If the item does not meet our return conditions, we will contact you to discuss options. We may decline the return and ship the item back to you at your expense.

Note: Aviorène does not charge any restocking fee on eligible returns.

Approved refunds will be processed within 7–14 business days after we receive and approve the returned item. Refunds will be issued to the original payment method in the original currency of purchase, for the full amount of the returned item(s).

Please note that your bank or payment provider may take additional time to reflect the refund in your account. If you do not see the refund after 15 business days, please contact us at help@aviorene.com.

As an alternative to a refund, you may choose to receive store credit in the form of Aviorène reward points or a voucher, equal to the value of the returned item(s). Store credit has no expiration date and can be applied to any future purchase on www.aviorenne.com.

To request store credit instead of a refund, please indicate your preference when submitting your return request.

If your order was placed using Klarna as the payment method, the following additional terms apply to returns and refunds:

Refund routing: Refunds for Klarna orders will be processed back to your Klarna account. Please allow up to 14 business days for the refund to appear in your Klarna app or statement after we have approved the return.

Installment payments: If you are paying via Klarna installments, the outstanding balance will be adjusted once the refund is processed. Please continue to make scheduled payments until Klarna confirms the balance update.

Partial returns: For partial returns on Klarna orders, the refund amount will be proportional to the returned item(s), and Klarna will adjust your payment plan accordingly.

Contact Klarna: For any questions about your Klarna payment plan or refund status, you may also contact Klarna customer service directly through the Klarna app or at www.klarna.com.

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at help@aviorene.com with clear photos showing the damage or defect. We will work with you to arrange a replacement or full refund at no additional cost to you.

Please do not dispose of damaged items until we have reviewed your claim and provided instructions.

Consumers may request to cancel their order within 24 hours of placing the order. If the cancellation request is submitted within this timeframe and before the order has been shipped, the order will be cancelled and a full refund will be issued to the original payment method.

Orders are typically processed and prepared for shipment within 1–3 business days after placement (excluding weekends and public holidays). During peak seasons or promotional periods, processing may take up to 5 business days.

If the consumer initiates a cancellation request before the order has been shipped, and the request is made within the website’s stipulated cancellation period, the order may be cancelled. Once the order status changes to “Shipped,” cancellation will no longer be available, and the consumer will need to follow the standard return process (Section 4) instead.

While we strive to deliver all orders within the estimated timeframe, shipping and delivery may be delayed due to factors beyond our control, including but not limited to carrier disruptions, customs processing, weather conditions, or public health emergencies (such as pandemics). We appreciate your patience and understanding in such circumstances.

We are not liable for delays caused by third-party shipping carriers, customs inspections, or force majeure events.

If you have any questions regarding our returns and exchanges policy, please do not hesitate to reach out:

For Klarna payment-related inquiries, you may also contact Klarna directly through the Klarna app or visit www.klarna.com.

Aviorène reserves the right to update or modify this Returns & Exchanges Policy at any time. Any changes will be posted on this page with an updated “Last Updated” date. Continued use of our website after changes are posted constitutes your acceptance of the revised policy.