Privacy Policy
At Aviorène, we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data when you visit or shop on our website.
Last Updated · July 20, 2026
Table of Content
1. Who is responsible for your information
HONGKONG RICH BOY TRADING CO., LIMITED, trading as Aviorène, is responsible for the personal information described in this policy unless another notice states otherwise. Contact: help@aviorene.com. Registered address: Room 22, 11/F, China United Plaza, 1008 Tai Nan West Street, Lai Chi Kok, Hong Kong.
2. Information we collect
| Category | Example |
|---|---|
| Identifiers and contact details | Name, email, telephone number, account ID, billing and delivery address, recipient details, IP address and online identifiers. |
| Account and authentication | Password or login token, account preferences, saved addresses, wishlists and communication settings. |
| Payment and fraud information | Payment method type, masked card details, authorization result, billing verification, chargeback data, device and risk signals. Full card data is normally processed by payment providers. |
| Device and internet activity | Browser, device type, operating system, pages viewed, clicks, search terms, referral source, session activity, approximate location and cookie or advertising identifiers. |
| Customer-service and claim records | For the life of the issue and a reasonable limitation or dispute period. |
| Inferences and preferences | Likely interests, style or product preferences, marketing segments, fraud indicators and recommendations derived from activity. |
| Sensitive information | Account credentials, precise payment authentication data, government ID or tax/customs identifiers when required for verification or cross-border delivery. We do not use sensitive information to infer characteristics unless permitted and disclosed. |
3. How we collect information
- Directly from you when you create an account, place an order, subscribe, contact us, request a return, submit a review or provide customs or verification information.
- Automatically through cookies, Meta Pixel, local storage, logs and similar technologies when you use the website or interact with messages.
- From payment processors, fraud-prevention providers, carriers, customs brokers, authentication specialists, suppliers and customer-service platforms.
- From advertising, analytics, social-media and data partners, subject to their permissions and applicable law.
- From public sources where reasonably necessary to prevent fraud, comply with sanctions or protect legal rights.
4. Why we use information
- Provide products and services. Create accounts, process and deliver orders, collect payment, provide invoices, manage returns, issue refunds and respond to support requests.
- Verify and protect. Authenticate customers and products, prevent fraud, secure accounts, investigate claims, enforce purchase limits and protect customers, Aviorène and suppliers.
- Personalize and improve. Remember preferences, recommend products, analyze performance, test features, improve navigation, forecast demand and understand customer experience.
- Communicate. Send transactional messages about accounts, orders, delivery, returns, policy changes and security; send marketing where permitted.
- Advertise. Measure campaigns, create audiences and deliver interest-based advertising, subject to consent and opt-out rights.
- Comply and defend. Meet tax, accounting, customs, sanctions, consumer-protection, privacy and other legal obligations; establish, exercise or defend claims.
5. Legal bases and consent
Where a law requires a legal basis, we rely on one or more of: performance of a contract; steps requested before a contract; compliance with law; legitimate interests that are not overridden by your rights; protection of vital interests; or consent. You may withdraw consent prospectively, but withdrawal does not affect earlier lawful processing or processing based on another legal basis.
6. When we disclose information
- Service providers and processors. E-commerce hosting, cloud storage, payment, fraud prevention, customer support, analytics, marketing, communications, authentication, delivery, customs, professional advice and IT security.
- Suppliers and fulfillment partners. Information necessary to confirm, prepare, authenticate, ship, return or support the product.
- Carriers, brokers and authorities. Order, identity, tax and customs information required for transport, clearance, import/export, investigations or duty recovery.
- Advertising and analytics partners. Online identifiers, device activity, contact data or purchase events used to measure or personalize advertising, where permitted.
- Corporate transactions. Potential or completed financing, merger, acquisition, restructuring, sale or transfer, subject to confidentiality and applicable law.
- Legal and safety recipients. Courts, regulators, law enforcement, payment networks, insurers or others when reasonably necessary to comply with law, protect rights, prevent harm or investigate misconduct.
- At your direction. Recipients, gift recipients, social platforms or other parties you ask us to involve.
7. Sale, sharing and targeted advertising
We do not sell personal information for money. However, disclosures of identifiers and internet or commercial activity to advertising and analytics partners may be considered a “sale,” “sharing” or use for targeted advertising under some U.S. state laws. Where applicable, you may opt out through the “Your Privacy Choices” link or by sending a recognized browser-based opt-out preference signal such as Global Privacy Control. We do not knowingly sell or share personal information of consumers under 16.
9. Marketing communications
You may unsubscribe from marketing email using the link in the message or by contacting us. If SMS marketing is offered, consent is not a condition of purchase and you may reply STOP as instructed. Transactional messages about an order or account may continue. Canadian recipients will receive commercial electronic messages only where consent or another legal basis is available, with identification and unsubscribe information.
10. Retention
We retain information only as long as reasonably necessary for the purpose collected, including customer service, warranties, fraud prevention, tax, accounting, customs, legal claims and regulatory obligations. Retention depends on the category, sensitivity, transaction status and legal period. When no longer needed, information is deleted, anonymized or securely isolated, subject to backups and legal holds.
| Record type | Typical retention approach |
|---|---|
| Orders, invoices and tax records | Generally retained for the period required by tax, accounting, customs and commercial law, often 7 years or longer where a claim remains open. |
| Account data | While the account is active and for a reasonable period afterward for security, support and legal purposes. |
| Payment and fraud information | Payment method type, masked card details, authorization result, billing verification, chargeback data, device and risk signals. Full card data is normally processed by payment providers. |
| Customer-service and claim records | For the life of the issue and a reasonable limitation or dispute period. |
| Fraud and security records | As reasonably necessary to protect the service and comply with payment-network or legal requirements. |
| Marketing preferences | Likely interests, style or product preferences, marketing segments, fraud indicators and recommendations derived from activity. |
| Cookie data | For the duration disclosed in the cookie tool or vendor setting, subject to renewal and user controls. |
11. Security
We use administrative, technical and physical safeguards appropriate to the nature of the information, such as access controls, encryption in transit, vendor review, fraud monitoring and incident response. No system is completely secure. You are responsible for using a unique password and protecting account access. Contact us immediately if you suspect compromise.
12. International transfers
Aviorène is based in Hong Kong and works with providers and suppliers in multiple countries, including the United States, Canada, Europe and Asia. Your information may be processed in jurisdictions with different privacy laws. Where required, we use contractual or other recognized safeguards and limit access to the purposes described in this policy.
13. Your choices and rights
- Access or obtain a copy of personal information, subject to verification and legal exceptions.
- Correct inaccurate information and update account details.
- Request deletion, subject to transaction, security, legal and recordkeeping needs.
- Object to or restrict certain processing where applicable.
- Opt out of marketing, sale, sharing or targeted advertising where applicable.
- Request portability of certain information in a usable format where required.
- Appeal a denied privacy request where state law provides that right.
- Complain to a privacy regulator or supervisory authority.
Submit a request to help@aviorene.com with the subject “Privacy Request.” We will verify identity in a manner appropriate to the request. An authorized agent may submit a request where permitted, but we may require proof of authority and direct verification. We will not discriminate against you for exercising applicable rights.
14. Children
The website is intended for adults and is not directed to children under 16. We do not knowingly collect personal information from children under 13 or knowingly sell or share the personal information of consumers under 16. A parent or guardian who believes a child provided information should contact us.
15. Third-party links and services
Third-party websites, payment services, social platforms and carrier tools are governed by their own notices. Review them before providing information. Aviorène is not responsible for their independent privacy practices.
16. Changes to this policy
We may update this policy to reflect legal, operational or technology changes. We will post the updated version and revise the date. Where required, we will provide additional notice or obtain consent for a materially different use.
17. Contact
Email: help@aviorene.com
Website: https://aviorene.com
Contracting entity: HONGKONG RICH BOY TRADING CO., LIMITED
Registered address: Room 22, 11/F, China United Plaza, 1008 Tai Nan West Street, Lai Chi Kok, Hong Kong
Business Registration Number: 76255687
PERSONAL ASSISTANCE
Submitting a privacy request?
Email us with the subject 'Privacy Request' and we will verify identity in a manner appropriate to the request. Authorized agents may submit where permitted.